Operations Manager

You will manage and optimize the critical processes that underpin the customer journey, from order to technology deployment to payment for results. You will also help activate and support various channel partners as the business scales.

About Revert Technologies:

Revert Technologies (Revert) is a venture backed, Department of Energy supported technology company focused on developing and deploying artificial intelligence enabled smart plug load controls to help schools and businesses in North America achieve energy savings.

Commercial appliances can constantly drain electricity even when they are not in use. For example, an office printer is always on standby waiting for a print job that likely never occurs over weekends or PTAC units are left maintaining temperatures in unbooked hotel rooms. This problem is commonly known as phantom load, and it poses a real and significant challenge to schools and businesses, particularly with the cost of electricity surging. In the commercial sector alone, phantom load adds up to 300 terawatt-hours of wasted energy and costs enterprises $48 billion annually.

Revert solves this problem with its state-of-art plug load controls, consisting of versatile smart plugs purpose built for commercial applications and a proprietary machine learning software that regulates plugged-in electronics based on usage patterns and various other inputs. Schools, hotels, offices, and gyms that use Revert have seen up to 30% reduction on electricity bills without any disruption to operations.

Business Needs:

In the last 18 months, Revert’s install base grew 20x. This trend has been fueled by a number of reasons including: 1) customers' desire to reduce their energy costs without heavy upfront capital investments on infrastructure, 2) distribution partners’ promotional efforts, 3) Revert’s eligibility and access to state based energy saving rebates, and 4) rapid improvements in product reliability and usability. The increase in customer trust is also evident in the growing number of smart plugs deployed per account. Whereas our early proof of concept pilots entailed 20 ~ 30 plugs per customer, we now have entry deployments covering whole buildings with up to 200 plugs. Moreover, towards the end of 2025, Revert launched its next generation smart plug built on LoRaWAN, eliminating the need to rely upon onsite Wi-Fi connectivity. This opened up doors to end markets where network cybersecurity has traditionally been a blocker to the implementation of IoT solutions.

Key need #1: streamline business operations from customer order to value (savings) and then from value to payment.

With growing customer orders comes increased operational complexity and challenges. At Revert, we aim to offer customers an outstanding experience when they decide to save energy with us. For many, this is their first time considering plug load management, and we take pride in providing a transparent, customer-centric experience that constantly strives to “wow” from the first impression. Meanwhile, to set the business up for Series A, a scalable operational model is needed. What are the common denominators for excellent service and what are the solutions to common organizational and customer setbacks?

You own the whole process from sales handoff to invoicing the customer. Along the way, you help provision the hardware, onboard the customer, convey savings with plug load data, and finally invoice the customer for performance and results.

Key need #2: secure more go-to-market partners and develop playbooks for driving growth through each channel.

In addition to optimizing the customer journey from order to payment, a secondary challenge for Revert is managing a growing base of channel partners, suppliers, and distributors. Revert’s go-to-market currently includes both direct sales and channel sales. We partner with energy auditors and consultants for lead generation, energy brokers for strategic sales, IT and energy service companies for distribution.

You drive the ROI on channels. You will coordinate Revert’s internal teams to meet partner needs, which ultimately results in sales and revenue share to all parties. You help manage partner expectations, performance, and support the CEO in making key reports to utility partners and government agencies who fund Revert’s endeavor for the energy and environmental impact delivered to cities and states.

What You'll Do:

You will be managing Revert’s operations, observing and getting hands on with various aspects of technology deployment post sales. This includes managing the programming and shipment of the hardware all the way to invoicing the customer upon successful delivery of results. The goal is to help Revert standardize on best practices, develop internal and external facing materials, and manage vendors and partners to shorten the time from customer order to savings.

You will also be actively involved in researching and reaching out to partners who would be motivated to distribute Revert while building playbooks around activating existing partnerships. You may be asked to lead a partnership by running workshops or capture product feature requests to inform the tech team on product improvement or data integrations.

This is a dynamic opportunity to work with a technology startup that builds and deploys AI-enabled hardware for the purpose of conserving energy in commercial buildings and making a climate impact. You will be steeped in the middle of a fast growing business’s operations and figuring out ways to debottleneck by rapidly implementing various optimizations and cutting out practices that don’t work!

Key Responsibilities:

Manage end-to-end post-sales operations, from customer onboarding to product deployment and realization of savings.
Coordinate technology deployment, vendor execution, and partner involvement to reduce time from order to impact.
Track and communicate customer savings through software and ensure accurate invoicing based on results.
Identify operational bottlenecks, implement process improvements and best practices.

Develop internal and customer-facing materials to streamline onboarding and operations (e.g., onboarding surveys, FAQs, guides, workflows).
Establish repeatable best practices for product dispatch, onboarding, and service delivery.
Evaluate and onboard new vendors or partners to improve operational efficiency.

Source and engagement with potential distribution and sales partners.
Activate and manage existing partnerships through playbooks, workshops, and enablement activities.
Lead partnership initiatives, including workshops, joint customer engagements, and pilot programs.

Act as a central point of coordination across sales, partnerships, technology, manufacturing, and vendors.
Capture customer and partner feedback, including product feature requests and data integration needs, and relay them to the tech team.
Support sales by delivering qualified leads through partnerships and ensuring smooth handoff.

Engage directly with customers, partners, and the CEO on operational and strategic initiatives.
Represent Revert at exhibits, events, or workshops, presenting the product and business clearly and professionally.

You’ll Love this Role if You Are:

You are passionate about optimizing and streamlining processes, identifying areas for improvement, and meticulously documenting and communicating changes.
Know and value the importance of saving energy and reducing greenhouse gas emissions.Comfortable around numbers and metrics, presenting ROI, savings in kilowatt-hour, dollars, and metric tons of CO2.
Thrive in external-focused environments, confident in running your own touchbase calls with customers to demonstrate the results while offering insights and guidance to help the customer extract more energy savings.
Find it rewarding to keep the office and warehouse running smoothly. Find it equally exciting to visit a customer facility and get hands on deploying gateways and plugs for the customer.
Value collaboration and humor in a team setting while being able to independently manage a high volume of parallel tasks, and proactively solve problems in a fast-paced environment.
Desire to lead in a transparent, inclusive, and high-performance startup environment.

Required Experience and Skills:

Excellent verbal and written communication skills, capable of clearly articulating process changes, improvements and what you potentially require to do your job.
Proficient with enterprise productivity tools such as: Google Workspace, Google sheets, and Microsoft Excel.
Comfortable with numbers and math.
Ability to manage high volumes of emails and customer interactions.
Strong capability for customer service, office coordination, meticulous documentation, commitment to process optimization and excellence.
Ethical and professional with the ability to handle confidential information and adapt to a quickly evolving industry.
Valid and current driver’s license with a safe driving record. Occasional travel to customer sites may be required.
Bachelor’s degree.

Preferred Experiences:

Experience in IT operations, especially the deployment of telecommunication or IoT sensory systems;
Experience with database management systems and proficiency in leveraging technology to enhance operational efficiencies;
Experience in network security is a plus.

Compensation, Benefits, Location:

Competitive full-time salary.
Employee stock options and grants.
Medical, dental, and vision benefits are 100% paid by the company.
Company retreats.
Hybrid remote and in office work. You have a dedicated seat at ClimateHaven, Connecticut’s world-class climate tech incubator located at 770 Chapel st, New Haven CT 06510.

JOIN OUR AWESOME TEAM!

Revert Technologies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity and/or expression, national origin, disability, veteran, or other protected status.

Name: Ryan Li, CEO

Email: save@reverttechnologies.com

770 Chapel St
New Haven, CT 06510
United States